Booking & Cancellation Policy
Last updated: 14 Oct 2026
1. Confirmation
After you submit a booking request you receive a reference number and the branch contacts you to confirm. An alternative time may be proposed when needed.
2. Attendance
Please arrive on time. Late arrivals may be rescheduled depending on branch capacity.
3. Rescheduling & cancellation
Reschedule or cancel by contacting the branch or WhatsApp with your reference — ideally well in advance so the slot can go to another customer.
4. Deposit
When online deposits are enabled, refund terms are shown on the booking page before payment.
5. Branch changes
The branch may adjust an appointment in exceptional circumstances, informing you as early as possible.